However, if the software that is required to use a smart card in Windows is not logoed or is of a type that differs from a minidriver, such as a PKCS#11 driver, a custom CSP, middleware, or an ActiveX control, the automatic download option fails because Microsoft certifies only smart card minidrivers. All smart cards that successfully pass the logo requirements, as published by the Windows Logo Program, benefit from this feature. The Windows Smart Card Framework was improved in Windows 7 to enable the automatic downloading of smart card minidrivers from Windows Update or from other similar locations such as a WSUS server when the smart card is inserted into the reader. CauseĪll smart cards require additional software to work in Windows unless there is an inbox driver that lets the user use the card without installing additional software. This issue affects all releases of Windows 7, Windows Server 2008 R2, and in later versions of both operating systems. However, the user will receive the error message that is mentioned in this section every time that they insert the smart card. However, if the user is provided with only item 3 or 4 from this list, the smart card continues to work on the system.
A Windows logged smart card minidriver.This frequently requires the user to obtain one of the following items from the smart card issuer to resolve this error:
This error message disappears after several seconds.Īdditionally, in Device Manager, under Other devices, the Smart Card device has a status of DNF (Driver not found). If the driver for the smart card is not available at any of the preconfigured locations, such as Windows Update, WSUS, or intranet paths, and a custom Crypto service provider is not already installed on the system, you receive the following error message in the notification area:ĭevice driver software was not successfully installed When you insert a smart card into a smart card reader, Windows tries to download and install the smart card minidrivers for the card through Plug and Play services. This article provides a solution to an error that occurs when you insert a smart card in a reader.Īpplies to: Windows 7 Service Pack 1, Windows Server 2012 R2 Original KB number: 976832 Symptoms Error message when you insert a smart card in a reader: Device driver software was not successfully installed
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